New OPERA Questionnaire

New OPERA is a research project totally funded by the European Commission on a New European rail infrastructure totally dedicated to freight. Maybe for the first time the European Union is offering New OPERA with the opportunity to make a study on long term cargo mobility by developing an evolving scenario in 5 - 10 - 15 years from now.

The following questionnaire has the objective to create a database necessary to verify how the concept of Supply Chain Management has evolved inside the various corporations and industrial clusters of activity in order to verify how the Supply Chain Development and Philosophy is likely to affect the economic scenario from now up to 2020.

We are kindly asking you to dedicate about 20 minutes of your time going through the various questions, bearing in mind that your answers will be of utmost importance for New OPERA project.

The database created by this enquiry will be made safe from the Privacy Law standpoint and will be part of an OFFICIAL REPORT to be delivered to the European Commission. The European Commission will be the owner of the document and no disclosure will be possible until the European Commission has received and accepted the OFFICIAL REPORT.

Many thanks for your time and support.

NEW OPERA PROJECT
Via Tortona n.16
20144 Milan, Italy
newopera@newopera.org
tel. +390289423765
fax: +390283201592

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General Business Information
GB1 * Your Company/Division/Business Unit:
* Internet address:
GB2 * Type of activity:
GB3 * Geographical coverage:
GB4 * Annual Gross Revenue (M Euro):
GB5 * Number of employees:
GB6 * Number of employees in supply-chain functions:
GB7 * Is the decision-making process:
GB8 * Is your logistic operation:
GB9 * Indication of volumes shipped:	Inbound: Outbound:
GB10 * Do you consider Rail or Intermodality a viable alternative to road transport in terms of Costs?
GB11 * And in terms of quality service?
GB12 * Should Rail or Intermodality offer services comparable in all components to road transport, providing at the same time important additional cargo capacity to the European cargo mobility system, would you use them?
GB13 * Are Road Congestion and stricter environmental standards a hindrance to your future competitive profile?
GB14 * Is logistics, the service/cost it represents an issue of high importance in Your Company in terms of:	Cost: Service:
GB15 * Would you consider a new European Rail infrastructure totally dedicated to freight a solution to the present and future European Cargo Mobility Congestion?
GB16 * Do you believe that the freight physical separation of the rail tracks from the passengers, will provide the market place with an efficient and effective service profile?
Area of Performance Management
PM1 Logistics budget timescale:
PM2 Interim forecasting timescale:
PM3 Target-setting timescale:
PM4 Analysis of actual versus logistics budget timescale:
PM5 Analysis of interim forecast versus logistics budget timescale:
PM6 Ratios of variable costs if any:	Percentage of sales:
PM7 Ratios of fixed costs if any:	Percentage of sales:
PM8 Ratios of logistics/transport costs versus budget:	Percentage of sales:
PM9 Safety ratios KPI:	Percentage of sales:
PM10 Expected delivery performance:
PM11 Service levels monitoring:	Percentage of total:
PM12 Enterprise Resource Planning in place:
PM13 Intelligent Production Program System (I2-Manug, Oth):
PM14 Is your business organised:
PM15 Is your supply-chain an organisation entity:
If yes to question PM15 above, specify which of following activities are enclosed in your SP Management:	Raw Mat. Proc. Logistic Services Procurement Phys. Distribution Production Planning Customer Care
PM16 Is your supply-chain management centralised:	If no to above, specify which activities are decentralised:
Area of Purchasing Cycle
PC1 Corporate purchasing policy statement:
PC2 Environmental policy in place:
PC3 Sourcing plan:
PC4 Purchasing organisation:
PC5 Purchasing organisation focus:
PC6 Suppliers relationship:
PC7 Suppliers training:
PC8 Suppliers qualifications:
PC9 Suppliers selection:
PC10 Suppliers evaluation:
PC11 Continuous improvement:
PC12 Incentive-based contracts:
PC13 Number of vendors:
PC14 E/Procurement percentage of total:
PC15 Purchase order-driven process:
PC16 Single process used for all purchases:
PC17 Automatic approval freight:
PC18 Variances by exception:
PC19 Low-value purchases:
PC20 Environment criteria evaluation:
PC21 Modal split of your inbound traffic:	Road Rail Intermodal Short sea Inland waterways
Area of Revenue Cycle
RC1 Single point of contact:
RC2 Multifunctional/Multiservice desk:
RC3 Multilingual Customers Service Centre:
RC4 Back office quick problem solving:
RC5 Product available to Customer 'WANTED DATE':
RC6 Automatic Interface order entry/invoicing:
RC7 Centralized invoicing printing:
RC8 Automated/Electronic billing:
RC9 Automatic Receivable Processing:
RC10 Automatic Account Receivable matching:
RC11 Automatic Elimination of minor differences:
RC12 On line claim response to clients:
RC13 Client satisfaction track record:
RC14 Benchmarking service trend analysis:
RC15 Logistics Suppliers service performance measure:
RC16 Logistics service variances against standard:
RC17 Service complaints track records and analysis:
RC18 Targets for continuous improvement Program:
RC19 Customers service request status progress:
RC20 Revenue cycle Process flow chart adjournment:
RC21 E/Sales % of total:
RC22 Modal split of your outbound traffic:	Road Rail Intermodal Short sea Inland waterways
Survey on Future Trends
FT1 Order Entry:	Today	In 3 years	10 years or more
FT2 Average sale shipment: Parcel
LCL
FCL
FT3 Bulk vs. Packed:
FT4 Wholesale vs. Retail:
FT5 Purchase Entry:	Today	In 3 years	10 years or more
FT6 Average sale shipment: Parcel
LCL
FCL
FT7 Bulk vs. Packed:
FT8 Wholesale vs. Retail:
FT9 Order management process:	Today	In 3 years	10 years or more
FT10 Use of EDI over dedicated networks for customers orders:
FT11 Use of portal for customers orders:
FT12 Trading exchange participation on request of customers:
FT13 Automatic replenishment orders:
FT14 Inventory & warehouse management process:	Today	In 3 years	10 years or more
FT15 Real time visibility of all finished goods within your organisations:
FT16 Vendor managed finished goods inventory (at your customer):
FT17 Real time product availability to promise (against scheduled production) to customers:
FT18 Demand & Supply Planning process:	Today	In 3 years	10 years or more
FT19 Use of EDI over dedicated networks to call off suppliers/services:
FT20 Sharing of forecast with customers via networks:
FT21 Sharing of forecast with suppliers/services providers via networks:
FT22 Supply demand process (from order to delivery) highly integrated:
FT23 On line demand visibility internally:
FT24 On line demand visibility to suppliers/service providers:
FT25 Collaborative planning with customers:
FT26 Collaborative planning with suppliers/service providers:
FT27 Supply Chain event management:	Today	In 3 years	10 years or more
FT28 Is track and trace implemented throughout supply chain process:
FT29 Is exception handling triggered automatically when events are outside predetermined window:
FT30 Transport Management process:	Today	In 3 years	10 years or more
FT31 Use of EDI over dedicated networks to call off transportation:
FT32 Use of internet for transportation calls:
FT33 Use of dedicated portals for transportation calls:
FT34 Used of shared portals to optimise carrier selection, load consolidation:
FT35 Track and trace capability using manual updates in database:
FT36 Track and trace capability using automatic updates via networks (PDA's radio tags...):
FT37 Transportation calls are integrated into carrier's transportation scheduling tools:
FT38 Current Top 3 Process & Performance measured by process:	Numbers of KPI used today	Numbers of KPI used in 3 years	Numbers of KPI in 10 years or more
FT39 Order Management Process:
FT40 Inventory & Warehouse Management process:
FT41 Demand & Supply Planning process:
FT42 Supply Chain event Management:
FT43 Distribution Planning process:
FT44 Transportation Management process:
FT45 Major benefits because of advanced processes/technologies:	Realised	Expected in 3 years	10 years or more
FT46 Improved customer service:
FT47 Better cycle times:
FT48 Lower costs:
FT49 Improved employees productivity:
FT50 Better asset utilisation:
FT51 Revenue growth:
On submission, a copy of the completed form will be provided for you to print or save for your own records.